Customer satisfaction is our number one priority! Every product comes with our 100% satisfaction guarantee.
Our customers MUST obtain a Return Authorization # (RMA #) before attempting to return any merchandise to us. Certain Manufacturers insist on defective or damaged merchandise being returned directly to them, so you need to check with us first!
To be eligible for return the item(s) must meet the following criteria:
1) We must be notified of the intent to return the item(s) within 15 days of our shipping date.
2) The item(s) must be in their original condition, unopened, and with no retail markings or stickers.
3) The drop shipper/dealer must obtain a Return Authorization # prior to returning the item(s).
We will not accept any returned merchandise without a valid RA#.
We will give you an RA # that must be clearly indicated on the outside of the return parcel, as well as on any paperwork.
RA#'s are valid for 15 days and the return must be received by our warehouse at the indicated address in that timeframe for credit.
Any returns shipped to any other address will not be processed and no credit will be provided.
Non-defective merchandise returned to us for any reason other than a mis-shipment of product will be subject to a restocking fee of 20%.
Leather goods are only eligible for return within 10 days of receipt. Any requests that come through after that may be denied.
Warranties: All warranties are handled through the distributor. If within the first 15 days, see return policy listed above and file an RMA. If after that first 15 days, attempt to file RMA online, if denied, submit a request through Customer Support. Include all details of the items defect and photos if possible. Warranty basically covers everything except handles and knobs, and abuse or misuse by the customer. Claims will be submitted to the supplier and supplier will determine how to handle on a case-by-case basis. Most issues will be resolved by parts being issued to the end buyer, a replacement of the item, replacement with a similar item (if the item is no longer available), or a credit (if the item is no longer available and a similar item is not available). All determined by the supplier.
*Case lots must be returned in the original shipping carton with all individual items unopened. No partial returns will be accepted. "Closeout Corner" area products purchased are "final sales" and can not be returned.
We will not be able to to issue an RA# for discontinued or Special Ordered items, unless they are defective.
Doba Marketplace Policy:
Non-defective merchandise returned for any reason will be subject to a restocking fee of 20%. Product must have a RA# and be received by the supplier in original condition and packaging and within 15 days of our shipping date, or it will not be accepted for return.
All returns are for refund only. Replacement product must be ordered again as a new order with a new order number and will include freight and handling charges.
This supplier may issue return labels per their discretion. If denied, you will not receive a return label and your buyer or you will be responsible for the return shipping.
Please note that if the package is refused, undeliverable, or returned to sender for any reason, the credit will be minus original shipping, return fees, and restocking.
Note: Credit will not be issued without the return tracking to show return was delivered back. Returns take some time to process and confirm the reason chosen is correct, therefore, credits can take up to 15 business days from the date the item is delivered back.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please visit our contact us page to send us a message.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please go to our contact us page to send us a message.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.